Begin by considering how people perceive the church at every point of contact. For example, how would a first time guest (FTG) perceive the church driving into the parking lot….walking in the front door….walking into the auditorium….or walking out? Think through how to make them feel noticed, appreciated, legitimate, and understood. Have trained greeters in the parking lot for example, people inside the front door orienting them to your culture and facility, as well as people ready to share with them afterwards and get them connected in ways comfortable to them. One church ensures each FTG leaves their first visit with a committed relationship and a ministry responsibility when they come back. Size isn’t the issue to feeling personable…..intentional efforts are.